frequently asked questions

IS THIS A RELIABLE WEBSITE? SHOULD I TRUST YOU ?
We own the brand of realcoser.com and we are the suppliers of some cosplay wholesalers in the past years. We have sold many cosplay costumes to all over the world, major in Japanese market and USA market thru our wholesalers.
HOW DO I DETERMINE THE CORRECT SIZE FOR ME?
A sizing chart is available on almost every product page. Please note that bodysuit costumes such as many superhero costumes are meant to be tight fitting. To learn more about our size charts.
WHAT'S YOUR COSPLAY COSTUMES QUALITIY?
Our cosplay costumes comes from high level quality fabric, we have strict selection for our fabric suppliers. We also have experienced workers who have been in this field for more than 7 years.
HOW TO PAY MY ORDER?
We accept Paypal and other major credit cards (via checkout), please contact us if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete, you can send your payment in minutes. If you would like to pay via credit cards, Click "Pay with Credit or Debit Card" and you will be directed to the next page to fill out your information. You can then use your credit card to pay safely and securely.
WOULD YOU DIVULGE BUYER’S PERSONAL INFORMATIONS TO OTHER PLACE?
We promise we won’t divulgue buyer’s personal files to other place. Buying from here, is safe for you.
HOW LONG FOR THE SHIPPING ONCE I PLACED THE ORDER?
Actually, we need about 7-30 days to make the costume, and 3-15 days for shipping. It also depends on the your current location.
WILL YOU GUYS PROVIDE THE TRACKING NUMBER ONCE IT SENT?
Yes, we will add it thru the order number and sent you the email.
HOW LONG IS THE DELIVERY TIME IN THE READY TO SHIP SERIES?
Total Delivery Date = Processing Date (7-30 days) + Shipping Date (3-15 days).
WHY I NEED TO PAY ADDITIONAL CUSTOM TAX FOR MY ITEMS?
In certain circumstances, some country may charge custom taxes for the purchase from other countries. Please kindly note that the buyer should be responsible for the Custom Tax of his country, thanks for your understanding.
HOW DO I CLEAN MY COSPLAY COSTUME?
Generally speaking, all cosplay costumes should be washed with great care. Most of the costumes in Cosplay Shopper are washing machine-friendly. It is in the discretion of the costumer/cosplayer whether or not to use hand wash or use a machine, since both options are great for that matter. However, in choosing to use a washing machine, the gentle mode would be preferred to avoid damage to the cloth, texture and design of the cosplay costume. Also, keep the water temperature under 104°F (40°C ). As an added tip, always use a color-safe laundry soap brand which would be gentle to fabrics. Using a cloth fabric bag with the wash machine can protect the costumes as well. With regard to costumes made of special materials or detailed with too many accessories, these can be cleaned by using a soft cloth or towel by dipping water instead of using the washing machine or vigorously hand washing the costume which might cause damage to such details and accessories.
WHAT IF I RECEIVE THE WRONG PAKEAGE OR LESS?
If you receive wrong packages or less, please provide our customer service representatives with some proofs, such as the order number, tracking number, the photos of the package, and so on. If it is caused by our or logistic company’s fault, we would return the money for the products that have lacked or mistaken unconditionally. Otherwise, we will send you the rest or the right package again.
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