Returns & Refunds

It is our great honor that you choose Realcoser for your cosplay costume. Your satisfaction is always the priority we continuously pursue. We have exquisite quality check procedures to check each order before we arrange shipment. If regrettably, you find our costume(es) have the following issues that could not meet your requirements, you have the right to return the costume(es) to get a refund.  

15 Days Returns & Refunds/Exchange Policy

Below are the detailed instructions on how to process a return or exchange. Please see whether either of these pertain to you and if the item(s) are covered by our return policy within 30 days of receipt.


The following reasons are COVERED by our 15 Days Return/Exchange Policy:(Within 15 days of receipt)

  • It arrived wrong item/color.
  • It arrived damaged, in the wrong size, or in poor/defective quality.
  • Packages were get lost in transit.

The following reasons are NOT covered by our 15 Days Return/Exchange Policy:(Within 15 days of receipt)

  • Products that are damaged by misuse, mishandling, or poor maintenance cannot be returned or exchanged.
  • Worn, used, stained, trimmed wigs, altered items cannot be returned or exchanged.
  • Products destroyed or returned due to failure to sign for receipt in time.
  • The item that have been used or washed.
  • The item that smells of cigarette smoke or perfume.  

Returns & Refunds/Exchange Instructions

  1. First of all, pleaseclaim your refund by contact our after-sale service via email: realcoser@hotmail attached with related evidence to confirm the problem. We will check the issues and confirm the return details for you. Otherwise, we do not accept the return without the consent of the customer service.
  2. Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with the online delivery tracking number.
  3. The refunds will be confirmin 3 days after we accept your return request, the refund will be returned back to your account after 24 hours after we proceed the refunds. *Please be noted that only the listing price excluding shipping fees would be refunded.

IMPORTANT:

Please allow 1 inch differs due to manual measurement, thanks ((1inch=2.54cm, 1cm=0.39inch)

  1. Our standard size chart is close to the US Size and its finished costume size. We suggest taking our size chart as a guideline before you choose the size.
  2. If you don't know how to choose the size, we suggest you have someone else help you to take your measurements, and then choose our custom size.
  3. As different computers display colors differently, the color of the actual item may vary slightly from the above images, thanks for your understanding.

Order Cancellations Policy

Please check your order carefully before submitting it. We will send a confirmation email after you placed an order. If a mistake has been made on a processed order, please email us in 24 hours after your submitting, Order Cancellations, or Changing only works in this time frame. Cause Our dressmaker will start customizing the dress for you within 24 hours after receiving your payment. Orders canceled after 24 hours are subject to a handling fee equaling 50% of the item price. And orders cannot be canceled after 3 business days. Thanks for your understanding

 

note: If you do not give us all the accurate information, there will be no refunds.If you have any inquiries or difficulties. Please do not hesitate to reach out to us at realcoser@hotmail.com. We are here to help.